Refund policy

TAWDZE — Return & Refund Policy

Last updated: August 13, 2026

At TAWDZE, we want you to be satisfied with your purchase. Please review this policy before placing your order.

1. Order Cancellations

Orders are processed shortly after they are placed.

If you need to cancel your order, contact us as soon as possible at josemicheljoseph80@gmail.com.

We will do our best to accommodate cancellation requests, but cancellations cannot be guaranteed once an order has been processed or shipped.

2. Returns

TAWDZE generally does not accept returns for change of mind, incorrect size, or personal preference.

Please carefully review the product description and available size information before placing your order.

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us so we can review the issue.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If there is a problem with your order, contact us at josemicheljoseph@gmail.com within 7 days of delivery.

Your message should include:

Your order number
A description of the problem
Clear photos of the product
Photos of the packaging when relevant

We may request additional information to verify the issue.

If the issue is confirmed, TAWDZE may provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

Please do not return an item before contacting us and receiving return instructions.

4. Lost or Undelivered Packages

Orders are shipped with tracking information when available.

If your package is confirmed to be lost in transit, contact us with your order number and tracking information.

We will investigate the shipment and, where applicable, work with our fulfillment provider to arrange a replacement or refund.

5. Shipping

TAWDZE currently ships within the United States.

Estimated delivery time is approximately 15–20 days.

Delivery times may vary due to carrier delays, weather, holidays, or other circumstances outside our control.

Once your order has shipped, tracking information will be provided when available.

6. Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

After we issue the refund, your bank or payment provider may require additional processing time before the funds appear in your account.

7. Exchanges

We currently do not offer direct exchanges.

If you need a different size or product and your order is otherwise eligible for a resolution, please contact us before taking any action.

8. Final Sale Items

Products specifically identified as Final Sale are not eligible for returns or refunds except where required by applicable law or in cases involving defective, damaged, or incorrect merchandise.